HONG KONG ORDER

We offer Free Shipping service to orders over HKD500. An additional surcharge is applied per order on furniture, bulky items, oversize products or when the delivery destination location is remote*

For orders below HKD500, a delivery cost of HKD50 is applicable.
The usual delivery time is 1-2 working days after dispatch.

* Remote area Includes:

Island District: Discovery Bay, Ma Want Tung Chung
Tuen Mun District: Tuen Mun countryside
Yuen Long district: Fung Nin, Shui Pin, Nam Ping, Yuen Lung, Fung Cheung, Shap Pat Heung East, Shap Pat Heung Central, Shap Pat Heung West, Ping Shan South, Ping Shan Central, Ping Shan North, Ha Tsuen, Fairview Park, San Tin, Kam Tin, Pat Heung North, Pat Heung South
North District : Sheung Shui Rural, Choi Yuen, Shek Wu Hui, Tin Ping West, Fung Tsui, Sha Ta, Tin Ping East, Queen's Hill
Tai Po District : Hong Lok Yuen, Shuen Wan, Sai Kung North

*Outlying areas like Lantau, Peng Chau & Hei Ling Chau, Sai Kung Islands & Po Toi, Cheung Chau are not covered

INTERNATIONAL ORDER

For customer in other region, including China and there rest of the world, please contact us at info@bimbocasa.com for a shipping quote.Bimbo Casa can assist customers to arrange international shipping or courier goods to oversea. However, the shipping service is not operated by Bimbo Casa, therefore Bimbo Casa will not guarantee the goods’ safety during the transit.

Customers have rights to choose and pay for a safer freight company service with higher cost, such as DHL offers insurance for goods-in-transit. If product is damaged during transit, Bimbo Casa will not take any responsibility, while customers or freight company solely responsible to the losses.

In addition, customers may arrange other freight company of their choice to pick up the goods directly from Bimbo Casat warehouse. Upon the goods arrival, customers will be responsible to pay for custom tax duty if is needed.

DELIVERY SERVICES

Products are delivered to the address indicated by the Customer on the purchase order. The Customer must check the exhaustiveness and the conformity of the information which he provides to Bimbo Casa. The latter cannot be held responsible for possible errors of data entry and the consequences in terms of delay or delivery error. In this context, all expenses engaged for the reforwarding of an order will be entirely the responsibility of the Customer.

Bimbo Casa cannot be held responsible for delivery delays because of errors or disruptions due to transporters (including in particular in the event of a partial or all-out strike in particular of the mail services, transport and communications).

DISPATCHING TIMES

Orders placed online on Bimbo Casa site are dealt with each day from Monday to Friday, except public holiday. Bimbo Casa does its utmost to treat and dispatch any order received before 11am the very same day, nevertheless the preparation and processing time of an order may be lengthened according to articles, and may require 1 or 2 business days. As of reception of the dispatch confirmation email, the Customer can take into account the transportation times mentioned below. Bimbo Casa informs its Customers that these delivery times do not include Saturdays, Sundays and public holidays.

In the case of an order which may comprise one or more Products not immediately available and one or more Products immediately available, Bimbo Casa will dispatch the order as of reception of the whole of the products which comprise the order. If the Customer wishes to receive the products immediately available more quickly, he is advised to isolate these articles in a separate order.
An email is automatically sent to the Customer at the time of dispatch of the Products subject to the email address indicated in the inscription form not containing an error.

DELIVERY TIMES

Delivery times may be considered to be the following:
- If the products are available, the delivery period is equal to the dispatching time (dispatching times paragraph) plus transport time (transport times paragraph).
- If the products are not immediately available, then delivery time equals dispatching time plus transport time plus times of delivery by Bimbo Casa's suppliers.

GIFT WRAPPING

Bimbo Casa offers its customers a gift-wrapping service for non-bulky objects, such as clothing and accessories, small toys and small objects of decoration. Bulky or cumbersome objects cannot benefit from a proper gift wrapping.

HAMPER DELIVERY

Same day delivery cover/major area (Hong Kong)

Hong Kong Island, Kowloon, Tai Po Urban ,Sheung Shui, Fanling, Yuen Long, Tin Shui Wai, Tuen Mun, Tuen Wan, Kwai Chung, Tsing Yi ,Shum Tsang, Sai Kung, Tai Po Industrial District, CUHK/SCIPARK, Kwong Yuen Estate, Shatin, Tsing Yi Port, Tseung Kwan O, Kwai Chung Terminal

1- 2 days delivery remote area (Hong Kong)

Island District : Discovery bay, Ma Wan, Tung Chung
Tuen Mun District : Tuen Mun countryside
Yuen Long district : Fung Nin, Shui Pin, Nam Ping, Yuen Lung, Fung Cheung, Shap Pat Heung East, Shap Pat Heung Central, Shap Pat Heung West, Ping Shan South, Ping Shan Central, Ping Shan North, Ha Tsuen, Fairview Park, San Tin, Kam Tin, Pat Heung North, Pat Heung South
North District : Sheung Shui Rural, Choi Yuen, Shek Wu Hui, Tin Ping West, Fung Tsui, Sha Ta, Tin Ping East, Queen's Hill
Tai Po District : Hong Lok Yuen, Shuen Wan, Sai Kung North

*Outlying areas like Lantau, Peng Chau & Hei Ling Chau, Sai Kung Islands & Po Toi, Cheung Chau are not covered
*No same day delivery for all international shipping