We offer free shipping for orders over HKD500. For orders below HKD500, a delivery cost of HKD50 is applicable.

The usual delivery time is 1-2 working days after dispatch.

Yes, an additional surcharge is applied per order on furniture, bulky items, oversize products, or when the delivery destination location is remote.

Remote areas include Discovery Bay, Ma Wan, Tung Chung, Tuen Mun countryside, Fung Nin, Shui Pin, Nam Ping, Yuen Lung, Fung Cheung, Shap Pat Heung East, Shap Pat Heung Central, Shap Pat Heung West, Ping Shan South, Ping Shan Central, Ping Shan North, Ha Tsuen, Fairview Park, San Tin, Kam Tin, Pat Heung North, Pat Heung South, Sheung Shui Rural, Choi Yuen, Shek Wu Hui, Tin Ping West, Fung Tsui, Sha Ta, Tin Ping East, Queen's Hill, Hong Lok Yuen, Shuen Wan, Sai Kung North. Outlying areas like Lantau, Peng Chau & Hei Ling Chau, Sai Kung Islands & Po Toi, Cheung Chau are not covered.

Yes, an additional surcharge is applied per order on furniture, bulky items, oversize products, or when the delivery destination location is remote.

Yes, for customers in other regions, including China and the rest of the world, please contact us at info@bimbocasa.com for a shipping quote.

Write a complete answer to the most frequent questions that your customers might have, such as important product information, shipping policies, payment issues or returns.

If customers choose international shipping, Bimbo Casa can assist in arranging it, but the shipping service is not operated by Bimbo Casa. Customers have the option to choose a safer freight company with higher cost and insurance for goods-in-transit, such as DFS. In case of any damage during transit, Bimbo Casa will not take responsibility, and it becomes the sole responsibility of the customers or the freight company.

Yes, customers have the option to arrange their preferred freight company to pick up goods directly from the Bimbo Casa warehouse. However, customers will be responsible for paying any customs tax duty if required.

Yes, we provide tracking information for all orders. Once your order is shipped, you will receive a tracking number that you can use to monitor the progress of your shipment.

Please contact our customer service or send email to infor@bimbocasa.com as soon as possible if you wish to cancel your order. We will do our best to accommodate your request, but it is subject to the order's processing status.

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your order on the courier's website.

To initiate a return, please contact our customer service with your order details. They will guide you through the return process and provide you with the necessary instructions.

Yes, we accept exchanges for products that were received as gifts. Please contact our customer service to discuss the exchange process.

Once we receive and inspect the returned product, we will process the refund. The refund amount will depend on the condition of the returned product and any applicable deductions as per our Return Policy.

Cleaning instructions are provided for each product to help you keep them looking their best. Please refer to the care instructions specific to the product you have purchased.

As we do not sell ready-to-wear (RTW) products, we do not have a size chart available.

Our products are designed in-house and produced in collaboration with skilled artisans. They are crafted with care, and the highest standards of quality are maintained throughout the manufacturing process.

Bimbo Casa is committed to prioritizing the health and safety of our customers and employees. We are following the guidelines and recommendations provided by local health authorities. Measures such as enhanced sanitation, social distancing, and remote work arrangements have been implemented to ensure a safe environment for all.

Yes, sustainability is important to us. We strive to use eco-friendly materials and implement sustainable practices in our manufacturing processes. We are committed to making a positive impact on the environment and creating a more sustainable future.

Absolutely. The safety of our products is a top priority. We adhere to strict safety standards and regulations to ensure that our products are safe for children to use. We conduct rigorous testing to meet or exceed safety requirements.